Process for addressing non-conformances or rework.
At Glover Precision, our goal is to deliver parts that meet your exact specifications every time. We take pride in our rigorous quality control processes and commitment to precision manufacturing. However, if you receive a part that doesn’t align with your requirements, we’re here to make it right. This article outlines what to do if your part doesn’t meet specs and how to initiate the resolution process quickly and effectively.
Step 1: Identify the Issue
If you’ve received a part from Glover Precision that doesn’t meet the agreed-upon specifications, the first step is to pinpoint the problem. Common issues might include:
- Dimensional inaccuracies (e.g., tolerances not met)
- Material defects or inconsistencies
- Surface finish discrepancies
- Missing features or incorrect machining
Take a moment to review the part against your original drawings, solid models, and purchase order details. Clearly identifying the issue will help us resolve it efficiently.
Step 2: Contact Our Quality Team
We encourage you to reach out to our dedicated Quality Department as soon as possible. Please send an email to Quality@GloverPrecision.com with the following information:
- Description of the Issue: Provide a detailed explanation of what’s wrong with the part. For example, “The diameter of the bore is 0.005 inches undersized,” or “The surface finish does not meet the specified Ra value.”
- Purchase Order Number (if available): Including your PO number helps us quickly locate your order in our system and speeds up the resolution process.
- Supporting Details: If possible, attach photos, measurements, or other documentation that illustrate the non-conformance.
By including these details, you’ll enable our team to assess the situation promptly and determine the best course of action.
Step 3: What Happens Next?
Once we receive your email at Quality@GloverPrecision.com, our Quality team will take the following steps:
- Review Your Submission: We’ll analyze the issue based on the information you provide, cross-referencing it with your original specifications and our production records.
- Inspection and Verification: If needed, we may request that you return the part for further inspection at our facility to confirm the non-conformance.
- Resolution Plan: Depending on the situation, we’ll work with you to resolve the issue. This could involve reworking the part, producing a replacement, or issuing a credit, all in accordance with our quality assurance policies.
Our team will keep you informed throughout the process, ensuring transparency and a swift resolution.
Why It Helps to Include Your Purchase Order Number
Your Purchase Order (PO) number acts as a key identifier in our system. It ties directly to your order’s details—such as the part specifications, quantity, and delivery date—allowing us to pull up the relevant information without delay. While it’s not mandatory, including your PO number can significantly reduce turnaround time, getting you back on track faster.
Our Commitment to Quality
At Glover Precision, we understand that precision matters. A part that doesn’t meet specs can disrupt your project timeline, and we take that seriously. Our team is equipped to address non-conformance issues with urgency and professionalism, ensuring that you receive the quality you expect and deserve.
Have a Part That Doesn’t Meet Specs? Let Us Help!
If you’re facing an issue with a part from Glover Precision, don’t hesitate to reach out. Email us at Quality@GloverPrecision.com with the details of the problem and, if possible, your Purchase Order Number. We’re here to resolve the issue and ensure your complete satisfaction. Partner with Glover Precision for quality you can trust—every time.